Establishing and maintaining a stable Internet
connection on a rural telephone line can sometimes be difficult. Your connection relies on three primary
factors; the modem, your telephone line, and the server. When a customer is experiencing difficulties
connecting or staying connected, we must begin the process of elimination.
TELEPHONE LINE:
Telephone Service is Federally Regulated.
This means that the telephone companies must maintain a set standard of
telephone service to meet these guidelines.
Often times, the same equipment utilized in maintaining these standards
for telephone service interfere with the Internet Connection. Weather also contributes to problems on rural
telephone lines. Moisture often times
causes static or noise on your line.
MODEM:
Though 56K Modems are the standard, obtaining that speed is rarely achieved
even initially on any telephone line.
This becomes even more complicated rurally. We have found that different types of modems are better able to
filter or tolerate factors occurring on rural telephones. Ex. US Robotics. This means that though your modem performed
well in one area – it may not in another.
Ex. Rockwell HCF
Items
to help correct unstable connections: